Refund Policy
We promptly send refunds once we receive by mail:
A signed letter requesting a refund. Note: Signature must be by the same person who signed the agency form.
Proof that no reduction in assessed value was obtained, and our application for appeal of assessed value was withdrawn or denied:
PTAA will, if appropriate, submit an informal review directly to the county assessor as a first step. If this review is not accepted, we will automatically appeal your assessed value. The appeals process may take an extended period of time, and in the meantime you may receive your new tax bill. Please pay your tax bill on time and you will receive a refund of overpayment of taxes when our appeal is successful. If the appeal is not successful as a result of our efforts, you will receive notification and you will be eligible for a refund. In the case that your reduction does not cover our fee, we will refund you the difference between that reduction and our fee.
Submit your request by postal mail to our main San Diego headquarters address, also found here.
Privacy Policy
Privacy Notice Table Of Contents:
- Our Commitment To Privacy
- The Information We Collect
- How We Use Information
- Our Commitment To Data Security
- Our Commitment To Children's Privacy
- How To Access Or Correct Your Information
- How To Contact Us
Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the PTAA website.
The Way We Use Information:
We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.
You can email us if you would like to receive updates on our new services. Information you submit will not be used for this purpose unless you request for it in an email.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by requesting the information via email. (note: email requests must be identical to email addresses in original information provided.) We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us:
Should you have other questions or concerns about these privacy policies, please send us an email at questions@ptaaonline.com, or click here to see all of our contact information.
